IT Service Process Coordinator | Prozesskoordinator (m/w/d) IT-Serviceumfeld, bis 40.800 EURO brutto jährlich

Job Summary

As an IT Service Process Coordinator, you will be a vital part of the operational IT service process, ensuring smooth coordination within ticket-based systems. Your day-to-day responsibilities will include managing tickets to meet SLA and KPI requirements, monitoring queues, and escalating issues to prevent service breaches. You'll also foster collaboration between process management and departments, support daily process tasks, and generate reports for optimization. This role involves working in a continuous 24/7 shift environment, including nights, weekends, and holidays. The ideal candidate will have experience with IT service processes like ITIL, strong organizational and communication skills, and proficiency with common Office and reporting tools. This is an attractive opportunity with a leading IT service provider, offering a stable, long-term position with a competitive salary and a supportive team.