First-Level Technical Customer Support Specialist (Electrical Engineering & IT) | Technische Kundenbetreuung im First-Level Support im Bereich Elektrotechnik und IT

Job Summary

This role is for a First-Level Technical Customer Support Specialist at Cynox GmbH, a company developing smart solutions for campsites and marinas, including cashless payment systems and access control. You will be the first point of contact for customers, providing telephone support for hardware and software issues, creating support tickets, and assisting with system commissioning. The position requires a strong technical understanding of electrical engineering and IT, excellent communication skills, and a structured approach to problem-solving. This is an exciting opportunity to join a motivated team, contribute to innovative solutions, and ensure customer satisfaction in a dynamic environment.