1st Level Support Specialist | Mitarbeiter (gn) 1st Level Support

Job Summary

This role is for a dedicated 1st Level Support Specialist in Nuremberg, Germany, responsible for ensuring the smooth operation of IT systems. Day-to-day tasks include processing support tickets according to SLAs, troubleshooting incoming inquiries, and resolving issues within the scope of 1st-level support. The specialist will also maintain customer communication, update and document processes in the ticketing system, and handle software maintenance and patch management. The ideal candidate will have a background in IT, basic knowledge of operating systems and office applications, and initial experience with networking. This position offers a permanent contract with the option for takeover by the partner company, competitive compensation, and additional benefits.