1st Level IT Support Specialist | 1st Level Supporter (m/w/d)

Job Summary

As a 1st Level IT Support Specialist, you will be the primary point of contact for all IT-related inquiries, providing essential technical assistance to both customers and internal teams. Your daily tasks will involve swiftly addressing IT requests, troubleshooting software and hardware issues, and meticulously documenting all support tickets. You will also be responsible for escalating complex problems to the 2nd Level Support team. This role is ideal for someone with a strong technical understanding, excellent communication skills, and a helpful demeanor, eager to make a significant impact by ensuring smooth IT operations. The position offers a dynamic work environment, opportunities for professional development, and a supportive team culture within an innovative IT solutions company.