Service Delivery Manager - Individual Application Operations | Service Delivery Manager – Individueller Anwendungsbet ...

Job Summary

This Service Delivery Manager role focuses on ensuring the seamless operation and delivery of individual applications for clients within the Sparkassen-Finanzgruppe. The successful candidate will be the primary point of contact for clients, managing service delivery, coordinating with internal departments and external service providers, and overseeing Service Level Agreements (SLAs). Day-to-day tasks include managing Windows applications, supporting incident and problem resolution, and guiding IT changes and strategic service developments. This position offers an engaging environment within one of Europe's largest banking IT service providers, driving digitalization and offering a broad spectrum of responsibilities, excellent career opportunities, and personal growth.