1st/2nd Level Support Specialist | 1st/2nd Level Support Mitarbeiter (m/w/d)

Job Summary

This role involves providing essential 1st and 2nd level IT support, acting as the first point of contact for user inquiries and technical issues. The specialist will be responsible for receiving and categorizing IT incidents via phone, email, and in-person, performing initial analysis, and escalating complex problems to administrators. Key responsibilities include documenting issues in a ticketing system, tracking them to resolution, and installing new hardware and software for users. The ideal candidate will possess a strong service-oriented mindset, excellent communication skills, and a solid background in IT systems and software. This position offers an opportunity to work in a dynamic support environment, ensuring smooth IT operations and user satisfaction.