Technical Support Specialist | SAMSUNG - Mitarbeiter Technical Support (m/w/d)

Job Summary

This role involves serving as the primary point of contact for customers via a service hotline, managing, coordinating, and approving service requests. Key responsibilities include preparing cost estimates, tracking deployments, and overseeing service operations and external service providers, including monitoring spare parts procurement. The specialist will also coordinate communication with service providers, review service reports and documentation, and handle internal billing for service deployments and contracts, including invoice generation and dispatch. The ideal candidate will possess a technical background or relevant professional experience in back office or service control, strong communication skills, and a customer-centric approach to service quality and satisfaction. This position offers an opportunity to join a key project with Samsung Electronics, focusing on contributing to a better global society through technology and talent.