IT Service Desk Specialist (1st and 2nd Level Support) | Mitarbeiter IT Service Desk (m/w/d) 1st und 2nd Level Support

Job Summary

This role involves providing comprehensive IT support to users via phone, email, remote access, and on-site assistance. The specialist will be responsible for independently handling 1st-level support tickets and escalating or resolving issues as part of 2nd-level support. A key aspect of the role is advising users on IT-related questions and finding efficient solutions, while meticulously documenting all actions and processes within the CRM system. Ideal candidates will have a background in IT system integration or a similar field, coupled with a strong customer and service-oriented mindset and excellent problem-solving abilities. This position offers an engaging and varied role within an innovative family business, providing opportunities for professional development and the potential for remote work after initial training.