Managed Services Specialist (Part-time) – ADONIS SaaS / myATHENA | Mitarbeiter (m/w/d) Managed Services (Teilzeit) – ADONIS SaaS / myATHENA
WAITS Software- und Prozessberatungsges. mbH
Job Summary
This part-time Managed Services Specialist role involves the operation and support of the ADONIS SaaS platform, myATHENA. The successful candidate will be responsible for managing user accounts, configuring the system, monitoring performance, and implementing updates. A key aspect of the role is providing first and second-level support to customers, which includes ticket management, error analysis, and coordinating with the manufacturer for complex issues. The position also entails implementing technical customer requirements, such as setting up new workspaces and managing roles and permissions. Additionally, the specialist will contribute to quality assurance for new releases, collaborate closely with the consulting team on customer projects, and participate in the continuous improvement of managed services. This role offers flexible working hours, remote or hybrid work options, and opportunities for further training and certifications in BPM and ADONIS.
Required Skills
Education
Completed vocational training or university degree in IT, Business Informatics, or comparable qualification
Experience
- Professional experience in operating SaaS applications or IT service management
- Basic knowledge of ITIL or comparable service frameworks is advantageous
- Experience with databases and web applications
- Initial exposure to ADONIS or comparable BPM tools is ideal
Languages
Additional
- Permanent residence in Germany is required.