Senior IT Supporter | IT-Supporter (Senior) (m/w/d)

Job Summary

As a Senior IT Supporter, you will be a pivotal part of the IT team, handling the prioritization, classification, and documentation of IT tickets and resolving various IT issues. Your role involves optimizing ticketing systems and support processes, installing and configuring workplace components, and coordinating with third-level support and external service providers for complex problems. You will manage IT hardware like notebooks and iPhones, oversee software with Matrix42, and handle user administration in Active Directory. Additionally, you will contribute to IT asset inventory, maintain technical documentation for audits, and participate in IT landscape development projects and device rollouts. This role is ideal for an experienced professional passionate about innovation and technology, offering the chance to contribute ideas and shape the future of IT.