Expert for Digital Customer Interaction or Customer Experience Manager | Experte (m/w/d) für digitale Kundeninteraktion oder Customer Experience Manager (m/w/d)

Job Summary

This role focuses on enhancing the digital customer experience by designing the interface between users and automated systems. The successful candidate will analyze customer inquiries, structure communication processes, and develop intelligent, AI-powered solutions to elevate service quality. Key responsibilities include preparing customer requests for automated processing via chatbots and AI, optimizing digital communication paths along the customer journey, and collaborating with internal teams to implement automation potentials. This position is ideal for someone passionate about innovation, process optimization, and interdisciplinary collaboration, aiming to introduce and advance self-service offerings and automated workflows.