IT Process Manager | IT Prozessmanager (m/w/d)

Job Summary

As an IT Process Manager, you will play a crucial role in connecting people and technology, ensuring the perfect match for clients, and finding the right experts for various challenges. Your day-to-day responsibilities will include conceptualizing and enhancing business processes, coordinating and continuously developing internal workflows aligned with ITIL, and expanding the service catalog to boost standardization. You will act as an interface to internal and external clients, coordinate activities within the IT business unit, and contribute to digitalization initiatives. This role involves advising IT leadership and defining criteria for measuring process and service quality. The ideal candidate will possess a strong background in ITIL, BPMN 2.0, and organizational development, bringing valuable expertise to a company that values engagement and offers continuous professional development opportunities.