IT Administrator with System Planning for Call Center Technology | Fachinformatiker (m/w/d)

Job Summary

This role involves supporting the digitalization of Berlin's administration by focusing on Unified Communications & Collaboration (UCC) and call center technology. The successful candidate will be responsible for planning, installing, configuring, and administering telephony systems and ticketing systems. Key duties include managing documentation, coordinating external service providers, resolving incidents, and providing technical support for projects and tenders. This position offers a hybrid work model, allowing for flexibility while ensuring on-site presence when required. It's an opportunity to contribute to a modern, future-proof public administration in a secure, responsible, and varied role within an agile team environment.