Technical IT Engineer | Technical Engineer IT (m/w/d)
ATS-Gesellsch. f. techn.-Systeme mbH
Job Summary
Join a dynamic team as a Technical IT Engineer, providing critical support for industrial IT solutions delivered to a leading German manufacturer. In this role, you will be an integral part of daily support operations, ensuring strict adherence to ITIL-based processes like Incident Management and consistently meeting SLA/SMA obligations. You will serve as the primary point of contact for IT issues, collaborating closely with manufacturing teams to drive problem resolution. The position requires a proactive approach to 3rd-line technical problem-solving, both independently and within multi-vendor environments. This role is ideal for a self-motivated, customer-focused professional with strong troubleshooting skills and a commitment to maintaining high standards of professionalism and process compliance.
Required Skills
Education
Not specified
Experience
- At least two years of proven experience in 2nd or 3rd Line Support or equivalent IT Engineering role
- Experience with networks, hardware, and software
- Excellent understanding of software and hardware troubleshooting methodology
- Professional experience in manufacturing processes and systems
- Experience with OEM engagement
Languages
Additional
- Requires participation in a 24/7 on-call duty; Occasional additional work outside business hours; Willingness to travel to customers nationwide with varying notice; Possession of a German driving license and a motor vehicle; Eligibility for a police background check.