Junior IT Specialist: 1st and 2nd Level Automotive Support | (Junior) Fachinformatiker: 1st- und 2nd-Level-Support Automotive (m/w/d)

Job Summary

This role is for an ambitious IT specialist, either a junior professional or someone with relevant experience, to join a team that connects people and technology for leading OEMs and suppliers in the automotive industry. The core responsibilities involve providing 1st and 2nd level IT support, including analyzing and resolving IT incidents, assisting users with technical issues both on-site and remotely, and managing the installation, configuration, and maintenance of hardware and software. The position also entails documenting solutions in a ticketing system, contributing to IT projects, and collaborating with other IT departments to ensure smooth operations. The ideal candidate will possess strong problem-solving skills, a high degree of service orientation, and excellent communication abilities to train and advise users on IT-related topics.