Coordinator Process Management Customer Service C24 Bank | Koordinator (m/w/d) Prozessmanagement Kundenservice C24 Bank

Job Summary

The C24 Bank, part of the CHECK24 Group, is seeking a Coordinator for Process Management in Customer Service. This role is ideal for someone passionate about digital business models, agile methodologies, and continuous improvement within the FinTech space. The successful candidate will analyze key performance indicators to derive strategic measures, continuously developing customer service operations. Key responsibilities include defining and documenting new customer service processes, overseeing their implementation, and managing projects focused on process optimization and quality assurance. The role also involves coordinating external service providers, managing communication tools, ensuring regulatory compliance, and identifying opportunities for AI integration to develop innovative use cases. This is a chance to actively shape the bank's future in a dynamic, agile environment with short decision-making paths and significant development opportunities.