IT Service Process Manager (ITIL) | Prozessmanager im IT-Service nach ITIL (m/w/d)

Job Summary

This role is for an ambitious IT Service Process Manager who will be instrumental in optimizing IT service delivery for various clients. The successful candidate will take ownership of the ITIL-based Release Management process, focusing on continuous improvement of IT services, support processes, rollouts, and tools. A key aspect of the role involves reporting on metric-based quality management and creating targeted reports for different stakeholders. This position offers the opportunity to work in a modern environment with flexible work arrangements, including mobile working, and provides extensive professional development opportunities, making it an attractive choice for professionals looking to advance their careers in IT service management.