IT Service Desk Specialist | Service Desk (m/w/d)
FERCHAU GmbH Niederlassung Rosenheim
Job Summary
Join FERCHAU Rosenheim and kickstart your IT career supporting a prominent company in Tittmoning. This role offers the opportunity to provide essential First and Second Level IT support, managing incoming requests via phone, email, and monitoring systems. You'll be responsible for ticket management, incident resolution, and ensuring adherence to service level agreements. Additionally, you'll handle software installations and user administration. This position is ideal for both new professionals and experienced individuals looking to contribute their expertise, offering a chance for continuous professional development in a supportive environment.
Required Skills
Education
Completed IT-related vocational training
Experience
- Professional experience in IT support or related field
- Experience with common software and hardware areas
- Experience in an ITIL-organized environment (advantageous)
Languages
Additional
- ITIL certification (advantageous)
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