First Level IT Support Specialist | First Level Support (m/w/d)

Job Summary

This role offers a direct entry into a secure IT environment within an established technology company in Hamburg, specializing in complex technical systems. The First Level IT Support Specialist will be responsible for receiving and processing IT incidents and service requests, classifying and documenting tickets, and providing initial troubleshooting for client-side issues. Key tasks include setting up and configuring workstations, printers, and mobile devices, escalating complex issues to Second Level Support, and maintaining IT documentation. This position is ideal for a service-oriented individual with strong communication skills looking for a stable, modern work environment with long-term perspectives and opportunities for professional development.