IT Service Desk Specialist | IT Servicedesk (m/w/d)

Job Summary

This role is for an IT Service Desk Specialist who will be instrumental in providing first-level support to users, ensuring smooth IT operations for a leading German IT service provider. The specialist will handle customer inquiries, optimize internal team processes, and maintain strong client relationships while collaborating with other delivery teams. Ideal candidates will possess a background in IT system integration or a related field, coupled with practical experience in end-user support and utilizing ticket systems like Remedy or Jira, alongside proficiency in MS 365. This position offers an attractive compensation package, opportunities for professional development, and a chance to work with a company that manages over 600,000 IT workstations globally.