Service Delivery Manager - Individual Application Operations | Service Delivery Manager - Individueller Anwendungsbetri ...

Job Summary

As a Service Delivery Manager, you will be responsible for ensuring the seamless provision of individual applications to Sparkassen clients. Your day-to-day will involve acting as the primary contact for clients regarding managed services, providing service-oriented advice, and coordinating with internal departments and external service providers to optimize service delivery. A key part of the role is managing Service Level Agreements (SLAs), supporting incident and problem resolution, and guiding IT transitions and strategic service developments. This position is attractive due to its critical role in digital banking, offering a broad spectrum of tasks within a large IT service provider, excellent career prospects, and a supportive work environment with various benefits.