IT Support Specialist (1st & 2nd Level Support) | IT-Support Spezialist (m/w/d) 1st & 2nd Level Support

Job Summary

This role offers an exciting opportunity for an IT Support Specialist to join a dynamic IT environment in Düsseldorf, focusing on 1st and 2nd level support. The successful candidate will classify incidents and requests, provide initial troubleshooting, and escalate complex issues. Key responsibilities include detailed documentation, maintaining the knowledge base, and supporting users with Office 365, Azure, Active Directory, and local IT services. The position requires strong communication skills, a service-oriented approach, and the ability to work effectively in an international team. This is a chance to expand your expertise in a supportive, collaborative setting with options for hybrid work and continuous professional development.