Second-Level Support Specialist | Second-Level-Support (m/w/d)
I. K. Hofmann GmbH
Job Summary
This role involves providing advanced technical support by analyzing and resolving complex IT issues escalated from First-Level Support. The specialist will conduct detailed diagnostics, troubleshoot problems, and collaborate with other IT teams to ensure system stability. A key part of the role is documenting solutions and identifying recurring issues to improve overall system performance. Additionally, the position supports the implementation of new technologies and system updates, making it an excellent opportunity for an IT professional looking to deepen their expertise in a dynamic, innovative environment. The ideal candidate will possess strong problem-solving skills and a collaborative spirit.
Required Skills
Education
Completed vocational training in IT (e.g., IT Specialist, IT Systems Management Assistant, IT Management Assistant) or a degree in Computer Science, IT Management, or a comparable field.
Experience
- Professional experience in analyzing and resolving complex technical issues
- Experience with detailed diagnostics and troubleshooting
- Experience collaborating with IT teams
- Experience with system administration, remote maintenance, and security software
Languages
Additional
- Not specified
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