IT Service Desk Technician | IT-Service-Desk-Techniker (m/w/d)
I. K. Hofmann GmbH
Job Summary
This role is for an IT Service Desk Technician who will provide essential technical support to end-users, addressing IT issues via phone, email, and ticketing systems. Key responsibilities include diagnosing and resolving software and hardware malfunctions, meticulously documenting processes and maintaining knowledge bases, and assisting with the upkeep and updates of IT systems, including software patches and security updates. The ideal candidate will also conduct user training for new systems. This position offers an engaging and varied work environment within an innovative IT company known for its modern technologies and customer-focused solutions, providing ample opportunities to apply and further develop technical skills.
Required Skills
Education
Completed vocational training in IT, e.g., IT Specialist, IT Systems Management Assistant, or IT Management Assistant. Desirable: Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified Professional (MCP).
Experience
- Professional experience with IT support tools like Jira, ServiceNow, or TeamViewer
- Strong communication, problem-solving, and customer orientation skills
Languages
Additional
- Not specified
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