First-Level IT Support Specialist | First-Level-Support (m/w/d)

Job Summary

This role involves providing essential first-level technical support, handling inquiries via phone, email, and ticketing systems. The specialist will perform initial diagnostics, resolve basic technical issues, and escalate complex problems to higher-level support. Key responsibilities include documenting solutions in a knowledge base and assisting users with software and hardware operation. Candidates should possess an IT-related education or relevant professional experience, along with proficiency in Windows and macOS, ticketing systems, network protocols, and remote maintenance tools. The position offers a modern work environment within an innovative IT company that values excellent service, providing a great opportunity to apply and develop technical and communication skills.