IT Supporter | IT Supporter (m/w/d)

Job Summary

This role involves being the primary point of contact for customers, addressing product-related inquiries. Key responsibilities include handling incoming calls, classifying and processing requests via remote maintenance, escalating complex issues to 2nd-level support, and meticulously documenting all interactions within a ticketing system. The successful candidate will also contribute to the continuous improvement of support processes. This position is ideal for an IT-savvy, service-oriented individual with strong communication skills, offering long-term job security through an unlimited contract, continuous professional development, and a supportive team environment with various social events.