IT Service Desk Employee | IT Service Desk Mitarbeiter (m/w/d)

Piening GmbH Engineering & IT

Hamburg, Hamburg, Deutschland
Published Aug 15, 2025
Full-time
Permanent

Job Summary

This role is for an IT Service Desk Employee who will be the first and second line of support for software and hardware issues. Day-to-day tasks involve managing support tickets, monitoring internal technologies, escalating complex problems to specialized departments, and performing installations and adjustments of workstation systems. The ideal candidate will also contribute to various company projects and create service reports. This position is attractive due to a permanent contract, opportunities across diverse industries, flexible working hours for work-life balance, attractive compensation, and individual professional development opportunities. It's an excellent chance for both experienced professionals and career starters to grow within a supportive, family-oriented company culture.

Required Skills

Education

Vocational training as an IT Specialist for System Integration or comparable qualification

Experience

  • Professional experience in IT Service Desk (desirable)
  • Experience with Microsoft Windows Client operating systems, Office products, and Microsoft online services
  • Good knowledge of network components like switches, WLAN, and firewalls

Languages

German (Fluent)English (Fluent)

Additional

  • Permanent employment contract