IT Support User Helpdesk Specialist | Support User-Helpdesk (m/w/d)

Job Summary

This role involves providing essential 1st-level IT support to employees, both on-site and remotely, at a modern workplace in Hürth. Key responsibilities include managing IT problem tickets, escalating complex issues to 2nd-level support, assisting with hardware and software installations, and meticulously documenting all support requests. The ideal candidate will also be involved in training new users on standard IT topics. This position is attractive for its structured onboarding, opportunities for further training, and the potential for mobile work, making it a dynamic environment for a communicative and solution-oriented IT professional.