1st Level IT Supporter | 1st Level Supporter (m/w/d)

Job Summary

As a 1st Level IT Supporter, you will be the initial point of contact for all IT-related inquiries, providing essential technical assistance to customers and internal teams. Your daily tasks will involve promptly addressing IT requests, resolving software and hardware issues, and meticulously documenting all support tickets. You will also be responsible for escalating more complex problems to the 2nd Level Support. This role requires a strong technical understanding, excellent communication skills, and a customer-focused approach. The position offers an exciting opportunity to join a dynamic work environment with modern IT equipment, flexible working hours, and significant opportunities for professional development and career growth within a supportive and open company culture.