IT Service Technician 2nd Level Onsite Support | IT-Servicetechniker 2nd Level Onsite Support (m/w/d)

puro Personaldienstleistung GmbH

Hamburg, Hamburg, Deutschland
Published Aug 15, 2025
Full-time
Permanent

Job Summary

This role involves providing crucial 2nd Level Onsite Support for a prominent industrial company in Hamburg, Germany. The successful candidate will be responsible for handling customer inquiries, resolving IT issues related to Windows clients, iOS, network, and telecommunications, and managing support tasks through various ticketing systems and project assignments. This position requires a professional with a strong background in IT, excellent problem-solving skills, and the ability to work effectively within a team. It offers an engaging and responsible role with good development opportunities, a pleasant work environment, and flexible working hours.

Required Skills

Education

Completed vocational training as an IT Specialist - Application Development, IT Specialist - System Integration, Industrial Systems Technician, IT Management Assistant, PC and Network Specialist, IT Assistant, or comparable qualification

Experience

  • Professional experience in IT services and engineering solutions
  • Experience working with ticketing systems (advantageous)

Languages

German (Fluent)English (Intermediate)

Additional

  • Driver's License Class B