Software Support Specialist | Mitarbeiter für Software Support (m/w/d)

Job Summary

This role is for a dedicated and competent Software Support Specialist who will serve as the primary point of contact for national and international customers, ensuring efficient and optimal use of software solutions. Day-to-day tasks include conducting online training, answering technical and functional questions via phone and email, and independently or collaboratively developing solutions for support inquiries. The ideal candidate will act as a problem-solver, knowledge disseminator, and crucial liaison between customers and the development department. This position welcomes both experienced professionals and motivated career changers with a strong IT affinity, who are eager to learn new topics and provide professional customer support, regardless of their prior education or professional qualifications. The role involves a mix of problem-solving, customer interaction, and knowledge management.