IT Service Technician Onsite Support | IT Servicetechniker Onsite Support (m/w/d)
puro Personaldienstleistung GmbH
Job Summary
This role is for an IT Service Technician specializing in onsite support, based in Hamburg. The successful candidate will be instrumental in maintaining and troubleshooting IT infrastructure for a market-leading IT solutions and service management company. Day-to-day responsibilities include handling support tasks for Windows clients, Android devices, and network/telecommunication issues directly at customer locations. You will independently resolve IT support tickets, manage incidents within the client's management system, and provide 2nd level support in a production-oriented environment. This position requires strong technical skills in networking and Windows, excellent communication, and a structured approach to problem-solving, offering significant development opportunities within an established company.
Required Skills
Education
IT-related vocational training (e.g., IT Specialist for System Integration or IT System Electronics Technician) or comparable qualifications
Experience
- Solid network knowledge (Switching, Layer 1-3)
- Structured work approach with ticket and RFS systems
- Experience with Windows environments and standard applications
Languages
Additional
- Driving License Class B
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