IT System Management Specialist | Kaufmann für IT-Systemmanagement (m/w/d)

Job Summary

This role is for an IT System Management Specialist focused on Quality Management within the Service Desk, contributing to the digitalization of Berlin's administration. The successful candidate will actively manage and monitor tickets according to SLAs, generate reports for efficiency and quality improvements, and communicate directly with customers and suppliers to ensure high satisfaction. A key part of the role involves optimizing Service Desk processes and ensuring quality assurance through ticket analysis. This position offers the chance to work in an agile team environment, with a focus on professional development and work-life balance, making it an attractive opportunity for those looking to make a significant societal impact.