IT Service Desk Employee | Mitarbeiter IT Service Desk (w/m/d)

Job Summary

This role is perfect for an IT enthusiast eager to advance their career within a dynamic environment. As an IT Service Desk Employee, you will be the first point of contact for technical inquiries, handling First and Second-Level support requests through an internal ticketing system. Day-to-day tasks involve independently analyzing and resolving technical issues, escalating complex problems to specialized departments, performing installations, configuring systems, and managing IT assets. You will also process internal hardware, software, and license orders. The ideal candidate possesses a strong IT background, excellent problem-solving skills, and a user-focused approach, making this an excellent opportunity to contribute to a collaborative and supportive team.