First-Level IT Support Specialist | First-Level-Support (m/w/d)

Job Summary

This full-time position in Hamburg-Barmbek is for a First-Level IT Support Specialist at a prominent IT service provider supporting public sector clients across Germany. The role involves being the initial point of contact for technical issues, performing first-level analysis of technical faults, and classifying and prioritizing incoming IT incidents and inquiries. A key part of the job is developing and documenting sustainable technical and functional solutions, ensuring transparent and professional communication with clients, and adhering to SLAs and KPIs like reachability and first-time resolution rates. The ideal candidate will have a background in IT, practical experience in service desk or field service, and strong problem-solving skills for hardware and network issues. This is a long-term opportunity with a permanent contract and potential for client takeover, offering a stable and engaging career path.