Service Manager Self-Service Systems Monitoring | Servicemanager Überwachung Selbstbedienungs-Systeme (m/w/d)

Job Summary

This role is for a Service Manager specializing in the monitoring and management of self-service banking systems. The successful candidate will be responsible for managing client relationships with Sparkassen (savings banks), addressing customer inquiries, and ensuring solutions are delivered according to agreed service levels. Key responsibilities include incident and recovery management for disruptions, defining process optimization requirements, managing escalations, overseeing external service providers, and leading or contributing to customer implementation projects. This position requires strong expertise in self-service systems and cash management, excellent customer and service orientation, and a proactive, independent working style. It's an attractive opportunity for professionals looking to drive digital banking innovation within a leading IT service provider.