Team Lead Security Operations Center (SOC) and Service Operations | Wirtschaftsinformatiker (m/w/d)

Job Summary

This role involves strategically leading and developing the internal Security Operations Center (SOC) and IT Support Organization (Service Desk/Help Desk) for the city of Mannheim. The successful candidate will be responsible for planning, controlling, and monitoring security and service processes, including collaboration with external managed service providers. A key aspect of the role is acting as a technical escalation point for security incidents, coordinating internal and external response processes, and building a targeted personnel development and training concept for the team. This position requires strong leadership, communication, and team-building skills, along with a focus on continuous improvement of operational and security processes. It's an opportunity to contribute to the digital future of a major metropolitan area.