1st Level IT Support Specialist | Supportmitarbeiter (m/w/d) 1st Level Support [Kziff. RM8632]

Job Summary

This role is for a dedicated 1st Level IT Support Specialist who will be the initial point of contact for technical issues. Day-to-day responsibilities include receiving and logging IT incidents in a ticketing system, categorizing them, and resolving issues via email, phone, remote access, or screenshare. The specialist will also maintain the solution wiki and escalate complex problems to 2nd-level support. Key requirements include an IT-related education or relevant professional experience, along with knowledge of operating systems, networking, peripherals, data backup, Active Directory, and standard software. Proficiency with an established ticketing system is essential. This permanent position offers an above-average salary, generous holiday allowance, and opportunities for professional development within a supportive team environment.