IT Service Desk Specialist | IT-Mitarbeiter (m/w/d) Servicedesk [Kziff. RM8632]

Job Summary

This role involves providing essential IT support to users, addressing a wide range of technical issues related to workplace IT systems. The specialist will handle disturbances concerning operating systems, email, user permissions, ERP systems, network, and peripheral devices. Key responsibilities include documenting issues in a ticketing system and resolving them via various channels like email, phone, remote access, and screen sharing. Collaboration with other departments and field service teams is also crucial. The ideal candidate will have an IT background or relevant professional experience, possess knowledge in areas such as operating systems, networking, and standard software, and be proficient with at least one established ticketing system. This position offers a permanent contract and a supportive team environment.