Head of Managed Services | Leiter Managed Services (m/w/d)

Job Summary

As the Head of Managed Services, you will lead and direct the Managed Services department, ensuring the seamless operation and adherence to Service Level Agreements (SLAs). This pivotal role involves the strategic development of the service portfolio to drive long-term customer satisfaction and digital transformation for clients. You will be responsible for the overall management of the Managed Services area, including leading service teams, overseeing the evolution of service offerings, and managing customer relationships and escalation processes. Key responsibilities also include capacity, resource, and budget planning. The ideal candidate will possess strong leadership and communication skills, a solution-oriented mindset, and a deep understanding of IT infrastructure, network, and cloud technologies. This position offers a dynamic environment within a growing IT service provider, featuring modern equipment, a collaborative team, and opportunities for flexible work arrangements and professional development.