IT Service Technician - Field Support | IT Servicetechniker - Springer (m/w/d)

Job Summary

This role is for an IT Service Technician specializing in field support, based in the greater Cologne area. The successful candidate will be responsible for providing 2nd level workplace support, managing IT incidents, and fulfilling service requests. Key daily tasks include handling and documenting disruptions via a ticketing system, installing and troubleshooting software and operating systems both remotely and on-site, and managing repairs for various devices like desktops, notebooks, tablets, and smartphones. The position also involves initial configuration of new hardware and providing in-person user support when needed. Candidates should possess strong knowledge of Windows workstations, laptops, and client operating systems (Windows 10), alongside solid networking skills. This is an excellent opportunity for an IT professional seeking a long-term role with an attractive salary and professional development opportunities within a supportive environment.