Onsite Support Technician | Onsite Support Techniker (m/w/d)

Job Summary

This role is for an Onsite Support Technician in Nuremberg, Germany, working with a leading provider of infrastructure solutions and IT services primarily for pharmaceutical companies. The successful candidate will be the first point of contact for users, providing essential First Level Support via phone and through the Service Now ticketing tool. Key responsibilities include diagnosing and resolving hardware and software issues, advising users on IT processes and applications, and escalating complex problems. The position requires a professional with a background in IT, good technical and organizational skills, and proficiency in both German and English. This is an excellent opportunity for someone looking for a versatile role in a future-oriented industry, offering regular working hours and a modern work environment with active use of foreign languages.