Complaint Management Specialist Medical Technology | Sachbearbeiter Beschwerdemanagement Medizintechnik (m/w/d)

Job Summary

This role involves comprehensive complaint management within the medical technology sector, focusing on transfusion medicine and cell therapy. The specialist will handle the entire complaint lifecycle, from recording issues in SAP to investigating root causes, creating detailed English documentation, and performing statistical analysis. A key aspect of the role is active communication in both German and English with various internal departments and international units, including participation in English-speaking meetings. Additionally, the position supports R&D projects through laboratory work, measurements, analytics, and quality control, contributing to the validation and testing of medical devices. Candidates should possess a medical or biological background, significant experience in technical assistance or a similar role, ideally with exposure to transfusion technology and medical device complaint processing. Strong organizational skills and proficiency in German and English are essential for success in this dynamic environment.