IT Service Technician Onsite Support | IT-Servicetechniker (m/w/d) Onsite Support

Job Summary

As an IT Service Technician for Onsite Support, you will play a crucial role in a market-leading company specializing in IT solutions and service management. This position involves providing direct customer support for Windows clients, printers, networking, and telecommunications. Your daily tasks will include executing IT support work based on various ticket types (B/F, IMAC, H+E) and specific project assignments, as well as handling incoming calls, logging, and assigning trouble tickets. The ideal candidate will have a professional IT background, strong knowledge of current Windows and iOS operating systems, proficiency with standard software like Office and Adobe, and expertise in handling hardware and mobile devices. Experience with ticketing systems and basic networking knowledge (patching) is also essential. This role offers significant personal responsibility, comprehensive onboarding, and opportunities for further training and development within a company known for its tailored IT services, ranging from infrastructure management to cloud solutions and full outsourcing.