IT Service Technician 2nd Level Onsite Support | IT-Servicetechniker 2nd Level Onsite Support (m/w/d)

Job Summary

This role involves providing critical 2nd Level Onsite IT Support for a prominent industrial client in Hamburg, Germany. The successful candidate will be responsible for resolving customer inquiries, managing IT support tasks via ticketing systems, and handling individual project assignments. Key responsibilities include hands-on support for Windows client systems, iOS devices, and network/telecommunication infrastructure directly at the client's location. The position requires a background in IT, strong knowledge of Windows operating systems and standard applications, and experience with ticketing systems. This is an excellent opportunity for an IT professional to join a reputable IT services and engineering solutions company, offering a permanent contract, flexible working hours, and significant development potential within a supportive team environment.