IT Support Contact Center Specialist | IT-Support Contact Center (m/w/d) Übernahmeoption

Job Summary

This role offers an exciting opportunity for an experienced IT Support Contact Center Specialist to provide essential 1st and 2nd level support for employees. Day-to-day responsibilities include handling incoming IT inquiries, distributing them to relevant teams, and ensuring optimal problem resolution through cross-departmental correspondence. The position also involves some on-site support for employees. Ideal candidates will possess a background as an IT Specialist or similar, coupled with significant professional experience in IT support. Strong German and English language skills are crucial, alongside a customer-oriented, structured, and goal-oriented work approach. This role, based in Ettlingen near Nuremberg, comes with the option for permanent employment after an initial temporary contract, making it an attractive long-term prospect.