Consultant Application Support | Consultant Application Support (m/w/d)

Job Summary

As a Consultant Application Support, you will be the primary point of contact for users experiencing issues with application and software systems. Your daily tasks will involve providing technical support, meticulously identifying and resolving application errors through comprehensive analysis, and engaging directly with customers to understand their support requests and offer effective solutions. A key part of the role is creating detailed support documentation, user guides, and manuals, as well as training users and internal teams to enhance their understanding and self-sufficiency. You will be instrumental in ensuring the quality of application support processes, aiming for optimal customer satisfaction. This role is ideal for someone with a strong background in IT support, excellent communication skills, and a solid understanding of application architectures and database systems, looking to make a direct impact on user experience and system reliability.