2nd/3rd Level IT Support Specialist | 2nd/3rd Level Support (m/w/d)

Job Summary

This role involves providing comprehensive technical support at the 2nd and 3rd levels for both internal staff and external clients. The specialist will be responsible for diagnosing, analyzing, and resolving technical issues related to hardware, software, IT systems, networks, and applications. Key responsibilities also include documenting support requests and solutions within a ticketing system, as well as advising and training users on the effective use of IT infrastructure. This position is ideal for an experienced IT professional seeking to advance their career within a dynamic and supportive environment, offering continuous development opportunities across various industries.