IT Helpdesk Specialist (1st / 2nd Level Support) | IT-Helpdesk Mitarbeiter (Mensch*) - 1st / 2nd Level Support

Job Summary

This role is perfect for an IT professional, either newly qualified or nearing completion of their IT training, who is eager to kickstart their career in a dynamic environment. As an IT Helpdesk Specialist, you will be the primary point of contact for internal users, providing essential 1st and 2nd level support for IT inquiries via phone, ticketing systems, and remote access. You'll be instrumental in setting up and managing end-user devices using modern tools like Microsoft 365, Intune, and Autopilot, and will handle user administration in Active Directory and Azure AD. This position offers an excellent opportunity to work with cutting-edge technologies, support proprietary software, and contribute to a collaborative team culture with opportunities for continuous learning and professional certifications.