IT Service Desk Specialist | IT Servicedesk (m/w/d)

Job Summary

This role is for an IT Service Desk Specialist who will be the first point of contact for users experiencing technical issues. Day-to-day responsibilities include providing user support for disruptions and problems, identifying and verifying errors, and resolving issues remotely. The specialist will also prioritize and classify inquiries using a ticketing system and maintain documentation in a knowledge database. This position is attractive due to its direct impact on user satisfaction within a leading German IT service provider, offering excellent career prospects and comprehensive support. The ideal candidate will have a strong background in IT support, excellent MS Office skills, and fluent German language proficiency, coupled with a team-oriented and structured approach to work.